about
O’Keefe Hospitality is a boutique hospitality consultant firm; born in New York, practiced in Los Angeles, and now growing to Miami. I work with both hotels and freestanding restaurants.
With over 25 years of hospitality experience; the heart of the business started in operations. I believe that hospitality is about people. And equal care must be taken in caring for the team as for the guests.
From the beginning of my story I have always believed that a company’s front line employees are essential to building, promoting and sustaining the brand.
Communication internally between departments is as essential as the company’s communications to their guests.
I strive for excellence both in guest experience and operations. I believe in leading by example; and have a passion to educate your team in doing the same.
My strength is in my ability to LISTEN and UNDERSTAND the needs of ownership. My value is in effectively, efficiently, educating and executing theses needs.
Services
TRAINING
Creation of Standard Operating Procedures (SOPs) and Policies and Procedures (P&Ps)
Creation of Training Manuals and Training Schedules
Role Specific Training: For Managers of any level, I cover: brand training, client facing, mentor training. For Line Employees (within F&B department or any guest facing positions: valets, PBX, concierges) I cover training on SOP & P&Ps, in addition to brand training as “face of the company”.
MARKETING/ Public Relations
Client Relationship Management
Influencer Relationships: Connecting with your Industry Piers and Hospitality Organizations, ensuring your company is represented well within your local chambers of commerce, merchant society, concierge services, or travel media.
Vendor Partnerships: Maximizing relationships and promotions.
PR Liaison (Agency Management)
Social Media Company's on line presence (ie: Yelp, OpenTable, etc.) Set up accounts; recommend, train, social media position to manage daily content.
OPERATIONS
Staffing
Role assessment and recommendations
Administrative on-boarding
Operation Systems
Online reservation systems such as OpenTable and SeatMe, as well as POS systems including Squirrel, MICROS, Positouch.
Communications (How do departments talk to each other? I bridge that gap and enable collaboration.)
Supply Chain Streamlining the back of house, including both the kitchen and office.
EVENT MANAGEMENT/design
Sales: Creation of revenue generating promotional events
Communications : Answering inquiries by phone and email; handle bookings
Creation of Event Packages:
Space: floor plans, AV, etc.
Financial: pricing, create banquet event order (BEO)/ event contract.
Culinary: menus
Onsite Events: Management/Vendor Management/ Aesthetics
Designer/ Contractor relationship management
CONTACT
You should reach out and say hello!
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